How to subscribe to the Ilzé Saunders newsletters?
Answer :
To do this, simply enter your email address in the Ilzé Saunders newsletter registration section at the bottom of the www.ilzesaunders.com/pages/about website page.
How do I unsubscribe from the Ilzé Saunders newsletters?
Answer :
If you no longer wish to receive the Ilzé Saunders newsletters, you can simply unsubscribe by clicking the unsubscribe link in all our e-mails OR Click Here. Please note that unsubscribing from our newsletters may take up to 7 days to take effect. If you change your mind, you can easily re-subscribe to our newsletter from your Ilzé Saunders account or on the website.
How do I contact Ilzé Saunders customer service?
Answer :
If you need assistance, information, place your order over phone, or any other query related to your order, delivery or return, our customer service team is available Monday to Friday and from 9am to 4pm (Central African Time). You can contact us by mail (ilzesaunders@abovethecurve.net) or by phone (+27 73 237 5758).
How to place an order on Ilzé Saunders website?
Answer :
To place your order, you simply select the items you wish to purchase, select the model of your choice, color and size, and then add them to your cart. You can access and edit your cart at any time. The validity of your cart is of 10 days. After this time, you will have start again your shopping. Once you have finished shopping, go back to your cart and click on “place order”. Once your order is finalised, you will receive a confirmation email. However, if you do not receive the confirmation email, please start by checking your inbox and your spam folder. If you cannot find the confirmation email, please contact our customer service team available Monday to Friday and from 9am to 4pm (Central African Time). You can contact us by mail (ilzesaunders@abovethecurve.net) or by phone number (+27 73 237 5758).
How can I know the status of my order?
Answer :
To know the status of your orders, please contact us by mail (ilzesaunders@abovethecurve.net). Keep your order number on hand.
How can I track the delivery of my order?
Answer :
Once your order is shipped, you will receive an email confirmation along with your tracking number. On the selected carrier website, please enter your tracking number to find out what is the current status of your delivery. However, if you do not receive this email, please start by checking your inbox and your spam folder. If you cannot find this email, please contact our customer service, available Monday to Friday from 9am to 4pm (Central African Time) You can contact us by mail (ilzesaunders@abovethecurve.net) or by calling the following number (+27 73 237 5758).
How to modify my order?
Answer:
The modification of an order is only possible if the order has not been prepared nor shipped from our warehouse. To do so, you must contact our customer service, available Monday to Friday and from 9am to 4pm (Central African Time), by mail (ilzesaunders@abovethecurve.net) or by phone with the following number (+27 73 237 5758) (international phone number). For any modification request, please indicate your order number when contacting the customer service team.
How do I cancel my order?
Answer:
In order to cancel your order, you must contact our customer service team, by mail (ilzesaunders@abovethecurve.net) or by calling the following phone number: +27 73 237 5758, stating your order number. However, the cancellation of an order is only possible if the order has not been shipped from our warehouse. In certain cases (unavailable product, payment error, wrong address ...) your order can be partially or completely canceled by our system. You will then be refunded for the cancelled items.
How is the payment secured?
Answer:
Ilzé Saunders guarantees total security of your online purchase. The website uses a secure payment system of first order financial entities in e-commerce. Meaning your confidential payment data are directly transmitted encrypted (SSL) to the financial entity. This is the most advanced and safe online technology for customers.
I am facing technical issues with the shopping cart or the payment process
Answer:
If you experiencing technical issues during your online purchase, please contact our customer service team, available Monday to Friday from 9am to 4pm (Central African Time), by mail (ilzesaunders@abovethecurve.net), or by calling the following number (+27 73 237 5758).
What are the product specifications?
Answer:
Please note that images, photos and colours of the products may vary from the actual colours under the influence of the internet browser on your display. Our customer service team is at your disposal, Monday to Friday from 9am to 4pm (Central African Time), if you have specific questions, please contact them by mail (ilzesaunders@abovethecurve.net) or by calling the following number (+27 73 237 5758).
What is the availability of a product?
Answer:
When you wish to order a product that is unavailable, we encourage you to return to our online store to check its availability, or contact our customer service by mail (ilzesaunders@abovethecurve.net)
What should I do if my product is defective?
Answer:
Please contact our customer service team, available Monday to Friday from 9am to 4pm (Eastern standard time), by mail Clicking Here or by phone at the following number (+27 73 237 5758). Please indicate precisely the identified defect(s) (preferably with photo proof).
What to do when a product is defective?
Answer:
If you find that the ordered products are defective, please contact the customer service team, available Monday to Friday from 9am to 4pm (Central African Time), by mail (ilzesaunders@abovethecurve.net) or by phone with the following number:(+27 73 237 5758). Please indicate precisely the identified defect(s), preferably accompanied by pictures. We remind you that if an item has been worn it will not be refunded. Upon receipt of your email, our quality department will conduct a first assessment and then guide you with further steps.
What is the refund delay?
Answer:
The returned item(s) will be refunded on the bank account used to pay for the order within a maximum of fourteen (14) days from its receipt by Ilzé Saunders. An email will be sent to confirm the reception of your parcel and its partial or full refund. Important: It is your responsibility to keep all proof of return. Therefore, we recommend using a traceable and secure way back.
Are the return costs of my order free?
Answer:
You are responsible for return and exchange shipping costs. In the event Ilzé Saunders made a mistake when processing your order, we will be responsible for shipping costs.
Are the shipping fees refunded?
Answer:
The shipping fees charged when placing the order will not be refunded for customers within the borders of South Africa because free shipping applies for citizens of RSA (Republic of South Africa). Unfortunately, we don’t refund shipping fees for international clients.
What to do when a product has been damaged during transportation?
Answer:
If your product(s) have been damaged during transportation, please contact the customer service team, available Monday to Friday from 9am to 4pm (Central African Time), by mail (ilzesaunders@abovethecurve.net) or by phone with the following number: (+27 73 237 5758) with an explanatory note of the damages. Remember to include your order number and your contact information in the email.